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Conditions of Use
When you shop at this website, you agree to the Terms & Conditions of Sale as stated hereto, so please read them carefully.
Policies: Terms & Conditions of Sale
We reserve the right to revise these policies.
All sales are final.
We are an internet-based company and communication is solely by email - [email protected]
For security reasons and to prevent fraudulent orders, we do not accept telephone orders. You must place your order using our secure website. We accept Credit Card payments, PayPal, Pay Later, and Venmo.
Free Shipping Policy
USPS Ground Advantage on Orders over $25 (Priority Mail and Express Mail are excluded)
Any order weighing 1 lb must be shipped by Priority Mail (See Free Shipping on Priority Mail)
Priority Mail Orders over $75 (Express Mail is excluded)
Important: Credit Card Purchases
All credit card information is verified for accuracy, and if any of the information does not match what is on record with the credit card company the transaction will be declined. The billing street address must match what is on file with your credit card company. Please double-check the information before trying to make a credit card payment.
Expedited Service
If you want your order filled quickly, add Expedited Service to your order, otherwise, your order will be filled in the order it was received.
Substitutions
We never send substitutions! If we are out of an item, we will issue a refund.
Creating an Account
All customers must create an account with us to place an order. All email addresses are verified by the Automated Email Verification System. If the email address can't be verified, the system will not allow you to continue to create a new account. A valid email is required so we can email you the Order Confirmation and Tracking Information.
Also, please adjust your email preferences to accept emails from [email protected]
Tracking Your Order
When you place an order through our secure website you will receive an email confirmation that your order was successfully placed. You will also receive an email when your order is shipped with a tracking number.
To check the status of your order, log in to your account and click Review Order History. When you click the Tracking Number, the system will show you tracking Information from the US Post Office website. When it says the package was delivered by the USPS, then this is proof of delivery.
If you did not receive the shipment, and the Tracking Number says it was delivered, you must immediately contact your local Postmaster to notify them that you did not receive the package. They can locate where the package by GPS location, as they scan the bar code on the package when delivered.
International Orders:
Tracking information is available to some countries, but not all countries. International customers should contact their local Post Office and Customs Office for inquiries about their orders and any delays.
Shipping Address Verification
All addresses are verified by the USPS Automated Address Verification system. If the shipping address can't be verified the order will not be processed. If the system can't verify your address, please contact your local Post Office to get the address that is in the United States Postal Database. Also make a note, that once the order is placed, we can't change the shipping address.
Credit Card Requirements
The credit card information is verified by the Automated Fraud Detection system. If the billing street address and zip code, or any of the credit card information do not match exactly what your credit card company has on file, the charges will be declined.
Declined Credit Card Transactions
You must provide the exact billing street address that appears on your credit card statement or the transaction will be declined.
If any of the information is entered incorrectly, or left blank, the transaction will be declined.
When a credit card is declined, it will appear on your credit card statement as an attempted credit card transaction, but this does not mean it is a charge. It is just a record that the credit card charge was authorized, but the attempted charge was declined because something did not match what was on file with your credit card. The declined credit charge authorization transaction will drop off your statement in about 3 to 5 business days depending on your credit card company's policies.
Delivery Time for International Orders
Delivery time for International orders is 2 to 12 weeks. It could take longer if air transportation to your country is limited or if your Customs Office in your country is slower at processing and clearing shipments.
International Customers bear all risks in ordering from us and should check with their local Post Office and Customs Office to see if there are any restrictions or requirements for seeds entering their country. All international orders are shipped at your own risk. Insurance Protection is not available on International Orders. If the US Customs Office or the Foreign Customs Office does not allow entry into the country or removes a restricted item, the customer bears all risk and is not entitled to a refund. Many times the shipment is destroyed, opened, or kept by the Foreign Customs Office. Even if the order is returned to us, the seeds can't be resold, and you will not receive a refund. The customer is responsible for checking with their Customs office to see if any of the varieties they ordered are restricted!
If the Customs Office in your country is holding the order, the customer is responsible for contacting them to check on the status of the order and inquire why they are holding the order.
Phytosanitary Certificates
We do not provide Phytosanitary Certificates at this time.
Most countries do not require a Phytosanitary Certificate when you place an order for small packs of seeds. Some countries may require a Phytosanitary Certificate for bulk seeds. If you are not sure of your country's requirements, please contact your country's Customs Office before ordering.
Country Restrictions
Australia, a Phytosanitary Certificate is not required on orders where the seeds are less than 100 grams. Australia has a restriction and no longer allows tomatoes and corn to be shipped into the country. Please check with your Customs office to see if any other varieties you ordered are restricted or require a Phytosanitary Certificate. The customer is not entitled to a refund and bears all risk if the package is returned to us or kept by the Customs Office.
Brazil, a Phytosanitary Certificate is required on all orders. Please check with your Customs office to see if any other varieties you ordered are restricted or require a Phytosanitary Certificate. The customer is not entitled to a refund and bears all risk if the package is returned to us or kept by the Customs Office.
Germany, a Phytosanitary Certificate is required on some orders and has restrictions on some varieties. Please check with your Customs office to see if any other varieties you ordered are restricted or require a Phytosanitary Certificate. The customer is not entitled to a refund and bears all risk if the package is returned to us or kept by the Customs Office. Some customers have placed an order and had it shipped to another EU country, and then they had someone forward the package to them in Germany.
Finland has a restriction and no longer allows the corn to be shipped into their country. Please check with your Customs office to see if any other varieties you ordered are restricted or require a Phytosanitary Certificate. The customer is not entitled to a refund and bears all risk if the package is returned to us or kept by the Customs Office.
India, all orders require an Import Permit and the customer must request an Import Permit from the Indian Government and email a copy to us before we can ship the order. Please check with your Customs office to see if any other variety you ordered is restricted and if an Import Permit or Phytosanitary Certificate is required. The customer is not entitled to a refund and bears all risk if the package is returned to us or kept by the Customs Office.
Italy, there is a high percentage of orders being returned by Italy's Post Offices. Many packages are returned to us because there are restrictions on the products you ordered. We strongly recommend that you have your order shipped to a friend or family member in another EU country and then forwarded the package to you. Please check with your Customs office to see if any other varieties you ordered are restricted or require a Phytosanitary Certificate. The customer is not entitled to a refund and bears all risk if the package is returned to us or kept by the Customs Office.
Sweden, a Phytosanitary Certificate is required on all orders, thus we no longer ship to Sweden. Some customers have placed an order and had it shipped to another EU country, and then they had someone forward the package to them in Sweden.
Insurance Protection for International Orders. There is no insurance on International orders. Insurance Protection does not cover International Orders. We are not responsible for lost or damaged shipments on International Orders. When a customer places an International Order, they understand that he bears all risk, and if a shipment is lost, damaged, or refused entry into their country by the Customs Office, he understands he will not get reimbursed.
Out of Stock - Refund
At times we may run out of an item. If we can get the item, we will ship the item as soon as we receive the shipment from our suppliers. The backorder will be shipped First Class Mail at no additional cost. We will issue a refund if an item is sold out and becomes unavailable. We do not backorder International Orders and will issue a refund if we run out of an item.
Planting Instructions
The Planting Instructions can be found on the product page of each item and on the homepage. Please read and follow the instructions carefully. We do not recommend any type of dome type soilless based growing systems, as many customers had problems with germination with these types of systems. The Money Back Guarantee Warranty is valid only if you follow the Planting Instructions on our website.
Double Money Back Guarantee
We guarantee that our seeds will grow!
We test our seeds when we receive the seeds from our suppliers and also retest the seeds regularly to ensure the high-quality seeds are viable and meet our strict germination guidelines.
If the seeds do not germinate, it's simple, you get your money back!***
You must notify us within 120 days of purchase if you experience any germination problems. No exceptions! We will test the seeds and see if we can find a problem with the seeds. In most situations, the problem with germination is a result of the temperature being too low, the soil being too moist, or using the improper seed starting mix. If we test the seeds and find no problem with the germination, then a refund will not be forthcoming.
*** Disclaimer: Seeds grown in dome type soilless based growing systems and in greenhouses, are not covered under our Money Back Guarantee. Temperatures and moisture fluctuate too much, and thus, the grower has problems with germination.
***The only requirements on the Money-Back Guarantee are that you must follow the Planting Instructions and the Hot Pepper Growing Tips on our website. You must also answer the questionnaire that we email you, so we can evaluate the problem and let you know what may have caused the problem, so you don't experience a problem in the future.
The maximum refund issued will be the total cost of the order.
Reason for Poor Germination
Almost 95% of the time, when there is a complaint about germination, it is not because there is a problem with the seeds, but in the manner the gardener used to grow the seeds. We had gardeners tell us they used zip-lock bags, Petri dishes, paper towels, and regular topsoil to grow the seeds. We had other gardeners say they soaked the seeds in water and other weird solutions for several days prior to planting the seeds. The most common mistakes however is (1) over-watering the seeds, (2) watering the seedlings too often, (3) covering the seeds with a plastic lid and thus not allowing proper ventilation, (4) not having the optimum temperature (especially hot peppers which require constant higher temperatures than most vegetables and longer days to germinate). If the gardener follows the Planting Instructions on our website they won't have experienced problems and will avoid the unnecessary frustration of the seeds not growing or the seedlings dying.
Insurance Protection
We are not responsible for non-delivered, lost, or damaged shipments. The optional Insurance Protection protects you from a lost or damaged shipment. Insurance Protection is recommended as the Seller's liability ceases upon the release of goods to the US Post Office. Protect yourself by adding Insurance Protection to the order. The buyer understands he bears all risk if he does not add Insurance Protection to the order and that he will not receive a refund for lost packages or damaged shipments. You must contact us by email the day the order is delivered to report undelivered or damaged shipments. No exceptions!
Customers must contact their local Post Office before contacting us and ask the Postmaster about shipments that show that it has been delivered. The Post Office can track the package by GPS location and find out exactly where it was last scanned and delivered. If the USPS Tracking Information says it was delivered, you are not entitled to a refund, as this is Proof of Delivery.
Note: If the order is lost in shipment, we will issue a refund, but we must wait 3 weeks to confirm that the order was lost, as it may be delayed because of inclement weather or postal delays.
Insurance Protection is not available on International Orders.
Missing Seeds
All customers must notify us within 7 days of receiving the shipment of any missing items and/or problems with the order. No exceptions!
Never Received Shipment
The customer must notify us within 30 days of placing the order if they have not received the order. No exceptions!
Shipping and Handling Fees
The shipping and handling fees are calculated during checkout and are determined by the following factors: the shipping address, the shipping method, and the dollar amount of the order.
Estimated Time to Leave Our Warehouse
The busiest time of the year is between January and June, so consider selecting Expedited Service if you want your order filled quickly. Also, consider selecting Priority Mail or Express Mail during checkout for faster delivery service via the USPS. At times you can expect a week's delay in processing your order, because of the high number of orders, so please consider adding Expedited Service to your order.
Orders are filled in the order they are received, except for Expedited Orders which are filled first. The delivery time depends on the method of shipment you selected during checkout.
Estimated Time for Orders to be Filled
Expedited Orders take 1 to 2 business days to leave our warehouse. Expedited Orders placed on a Friday will be processed the following Monday.
Non-Expedited Orders take an average of 2-5 business days (not including Saturdays and Sundays) to leave our warehouse, but it could take longer between January and June.
Estimated Delivery Time via United States Postal Service.
Your order will be shipped via the USPS. We do not use UPS or FedEx.
Important: To avoid delivery delays, enter the PO Box address if you have one on line 1 of the street address. Do not include a PO Box address and a street address on the street address fields, just include one or the other.
Post Office Holidays (Post Office closed on the Federal Holidays)
January 2 New Year’s Day
January 16 Martin Luther King Jr.'s birthday
February 20 President's Day (Washington’s Birthday) (observed)
May 29 Memorial Day
June 19 Juneteenth National Independence Day
September 4 Labor Day
October 9 Columbus Day
November 10 Veterans Day
November 23 Thanksgiving Day
December 25 Christmas Day
The estimated delivery time after leaving the warehouse is:
USPS Estimated Delivery Days - USA Orders
First Class (now USPS Ground Advantage) - 3 to 7 business days (Tracking Available)
Priority Mail - 2 to 3 business days (Tracking Available)
Express Mail - 1 business day (2 days delivery for some locations) (Tracking Available)
USPS Estimated Delivery Days - International Orders
First Class Parcels - 2 to 12 weeks (No Tracking)
Priority Mail - 2 to 6 weeks (No Tracking)
Express Mail - 3 to 14 days business days (Tracking Available)
The total delivery time is based on when the order is filled and leaves our warehouse and the shipping method you select during checkout. International Orders can take longer than 12 weeks if the Customs Office in that country decides to inspect the package.
PayPal, PayPal Pay Later, Venmo, and Credit Cards Processed via PayPal
All payments are made via PayPal. You do not need an account to pay using a credit card via PayPal. Just follow the steps during the PayPal checkout process.
Shipping Address
Please provide the address where you receive your mail from the Post Office.
Once the order is placed, the shipping address can't be changed. This is to prevent fraudulent orders from being placed where someone places an order and then tries to change the delivery address, so please double-check the shipping address before finalizing the order. If the shipping address is returned to us because of insufficient address, you are not entitled to a refund, as we can't resell the seeds.
Cancelling Order
The order can’t be canceled once the order is placed.
Once the order is placed, we can't cancel the order, we can't add items to the order, we can't add Expedited Service to the order, or can we modify the shipping address, so please double-check your order before finalizing the order.
Returns by USPS
If the package is returned to us because of an incorrect address, an undeliverable address, an unable to forward notice or any other reason, a refund will not be forthcoming. We can't resell the seeds that are returned to us, so please double-check the shipping address prior to finalizing the order.
Return Policy
All sales are final and we do not accept returns for any reason.
Warranty Policy
Reimer Seeds, Inc. warrants to the extent of the purchase price, and that the seeds sold are as described on the pack, within recognized tolerances. We give no other or further warranty, expressed or implied.
Important Notice About Growing Hot Peppers
Hot peppers come from dry desert hot regions and others come from tropical regions, thus they require different growing methods.
Please follow the Planting Instructions on our website. You may have success growing some varieties using other growing methods but can experience germination problems with other varieties if you don't follow the planting instructions on our website
It is important to follow step-by-step Planting Instructions and read the Tips on Growing Hot Peppers. Our Planting Instructions are based on years of research and work well for most varieties.
Watermelon Release - Important Notice
Watermelon growers hereby release and hold harmless Reimer Seeds to any damages resulting from Bacterial Fruit Blotch. In any case, the buyer's sole and exclusive remedy shall be limited to the purchase price of the seeds. Bacterial Fruit Blotch of Watermelons is a bacterial disease that has resulted in severe economic losses to watermelon growers. Early detection can help limit losses. Bacterial Fruit Bacteria was not detected in a 10,000-seed sample of this lot. This does not guarantee that this lot is free of the seed-borne organism. Do not plant these seeds without reading a copy of this notice.
Secure Ordering
When you place an order through our secure ordering system, your credit card information is secure. When the lock at the bottom of your browser is closed, this indicates that the site is a secure site. You must have your browser's SSL turned on. All order transactions are processed through a secure server. The Credit Card Verification System we use prevents fraudulent use of your credit card.
Your Privacy Assured
We will not share any personal information you provided us. We do not make your information available to any outside source.
Newsletters
We periodically send newsletters via e-mail. You will only receive newsletters if you have signed up. You can opt-out with a click of your mouse. It's entirely your choice.
Disclaimer Policy
We reserve the right to change pricing and quantity per pack. We also reserve the right to cancel any order, and refuse a shipment, for any reason. Your order may be canceled if the shipping address, telephone number, email address, and/or credit card payment can't be verified, validated, or entered incorrectly.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, photos, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by the United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and is protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and is protected by the United States and international copyright laws. Written permission from Reimer Seeds is required to use any photos from this site.
