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FAQ & Answers
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Frequently Asked Questions
1. Free Shipping Policy (USA Orders Only)+-USPS Ground Advantage on Orders over $25 (Priority Mail and Express Mail are excluded) Any order weighing 1 lb must be shipped by Priority Mail (See Free Shipping on Priority Mail) Priority Mail Orders over $75 (Express Mail is excluded) |
2. Do you have a Catalog you can send me?+-Sorry, we do not have printed catalogs to mail you. You can conveniently download the Electronic Catalogs from our website. |
3. Terms & Conditions of Sale+-Most of the answers to your questions can be found below or on the HELP page or on the Terms & Condition page. Non-Expedited Orders take an average of 3-5 business days to leave our warehouse, but it may take longer to fill orders between January and May, as this is the high-volume ordering by customers. Important: Once the order is placed, we can't cancel the order, we can't add items to the order, we can't add Expedited Service to the order, nor can we modify the shipping address, so please double check your order. All sales are final. The order can’t be canceled. We do not accept returns for any reason. Even if the order is returned to us, the seeds can't be resold, and you will not receive a refund. |
4. How can I contact you?+-You can contact us by email. Our normal business hours is M-F, 8:00 am to 4 pm EST. Email: [email protected] |
5. Estimated Time for Orders to be Shipped+-The busiest time of the year is between January and June, so consider ordering sooner and/or select Expedited Service during checkout if you want your order filled quickly. Also, consider selecting Priority Mail or Express Mail during checkout. Orders are filled in the order they are received, except for Expedited Orders which are filled first. The delivery time depends on the method of shipment you selected during checkout. Expedited Orders take at an average of 1-2 business days to leave our warehouse. Expedited Orders placed on a Friday will be processed the following Monday. Non-Expedited Orders take an average of 2-5 business days (not including Saturdays and Sundays) to leave our warehouse, but it could take longer when there are a high number of orders. |
6. My credit card was declined. What do I need to do so I can place the order using my credit card?+-Almost 99% of the time your credit card is declined because you did not enter the correct billing address. There is a separate field for the shipping address and a separate field for the billing address. You must provide the correct billing address for credit card orders. If the billing address doesn't match exactly what appears on file with your credit card company, the credit card transaction will be declined. Also double check all of the other credit card information you entered to make sure it is correct (Credit Card Number, Name on Card, Expiration Date, and Security Code on the back of the card) |
7. I Forgot My Password. How do I Get a New Password?+-You can obtain a new password to login to your account if you forgot your old password Then follow the instructions to get a new password. |
8. Can You Recommend Varieties to Grow in My Region?+-We don't provide recommendations on varieties that would be best to grow in your region. Why don't we give recommendations? The region you live in can vary from location to location, and the soil and weather conditions can vary too. We suggest that you contact your local County Cooperative Extension Office. Every state has one or more offices. Each Cooperative Extension Office offers advise to individuals, farmers, and organizations looking for answers to questions about vegetables that grow best in the area. They exist to answer the most basic agricultural questions to the most complex, and they have a long history of helping home gardeners and farmers find ways to develop, expand, and sustain their gardens and farms. |
9. Why do some gardeners experience germination problems?+-Almost 95% of the time, when there is a complaint about germination, it is not because there is a problem with the seeds, but in the manner the gardener used to grow the seeds. We had gardeners tell us they used petri dishes, paper towels, and regular topsoil to grow the seeds. We had other gardeners say they soaked the seeds in water and other weird solutions for several days prior to planting the seeds. The most common mistakes however are (1) over-watering the seeds, (2) watering the seedlings too often, (3) covering the seeds with a plastic lid and thus not allowing proper ventilation, (4) not having the optimum temperature (especially hot peppers which require constant higher temperatures than most vegetables). If the gardener simply followed the Planting Instructions on our website, they wouldn't have experienced any germination problems at all and would have avoided unnecessary frustration of the seeds not growing or the seedlings dying. We recommend using only Miracle-Gro Seed Starting Mix as other seed starting mixes have been reported to cause poor germination. |
10. Where can I find the Planting Instructions?+-You can find Planting Instructions on the product page above the description of the item. Just click the Planting Instruction button on the product page and the instructions will appear. You can also find the Planting Instructions for all the varieties on our main homepage. |
11. Why did some of the hot peppers grow and others didn't, especially since I planted them all in the same manner?+-When there is a complaint about growing hot peppers, the primary reason is that the gardener did not follow the planting instructions on our website. They may complain that they grew all the hot peppers in the same manner, and some grew, while others did not grow. The majority of germination problems with hot peppers are caused by improper growing conditions. This is why we recommend all gardeners follow our Planting Instructions and watch our short video. The most common mistake in growing hot peppers is (1) covering the seeds with a plastic lid or plastic wrap, thus not allowing proper ventilation, (2) and not having a constant temperature of 80-85 F. Hot peppers require higher temperatures than most other vegetables, and if the temperatures fluctuate during the day, you will have problems germinating the seeds. If the gardener simply followed the Planting Instructions on our website and watched the short video on Growing Hot Peppers, they wouldn't have experienced any germination problems at all and would have avoided unnecessary frustration of the seeds not growing or the seedlings dying. We recommend using only Miracle-Gro Seed Starting Mix as other seed starting mixes have been reported to cause poor germination. |
12. How many seeds are in a pack?+-For example, pk/100 means a pack of 100 seeds. |
13. Do you accept telephone orders?+-No. You must place the order using our secure website. |
14. How Many Seeds are in a Pound or Ounce?+-The number of seeds per lb or oz can be found on the product page below the product description. The number of seeds per lb and oz are approximations and are not exact. The actual seed count may fluctuate because of variety, the size (eg Small, Medium, Large, Giant), and the conditions at the time of growing and harvesting. Please use these estimates as guidelines to determine how many seeds you will require. |
15. Important - Shipping Address and Billing Address+-Please enter the shipping address where the US Post Office delivers your mail. We only use the US Post Office for deliveries. If you have a PO Box address, please provide the PO Box number. It is very important that you provide the correct billing address for credit card orders. If the billing address doesn't match exactly what appears on file with your credit card company, the credit card transaction will be declined. So make sure you enter the correct billing address for credit card orders! |
16. Can I add an Item to the Order once it is placed?+-No, we can not add items to the order, so double-check your order before you complete the ordering process. |
17. Do you accept International orders?+-Yes. We ship internationally. The list of countries we ship to can be found on the homepage. Please read the Terms & Conditions for Sale on restrictions of items shipped to certain countries. |
18. What is Expedited Service?+-The optional Expedited Service is for those customers who need their orders filled quickly. Expedited orders are filled first and are usually shipped the following business day. Non-Expedited Orders are filled in the order they are received and could take several days to leave our warehouse. You should add Expedited Service to your order if you need your order filled quickly and should select Priority Mail or Express Mail for faster delivery. |
19. Why should I add Insurance Protection to my order?+-The optional Insurance Protection protects you from a lost or damaged shipment. Insurance Protection is only available on USA Orders. It is not available on International Orders. Protect yourself from lost packages or damaged shipments by adding Insurance Protection to the order. The buyer understands he bears all risk if he does not add Insurance Protection to the order and that he will not receive a refund for lost packages or damaged shipments. |
20. How does the Reward Points Program work?+-To find out how the Reward Points Program works and how the points are earned and redeemed, click the Reward Points link below. |
21. Automatic Email Notification When Item is Back in Stock+-If an item is not available, you have the option to be notified when the item is back in stock. Just click the "Notify Me When This Item is in Stock" button on the product page, and you will be notified via email when the item is available. |
22. Out of Stock Items?+-At times we may run out of an item. We will issue a refund if an item is sold out and becomes unavailable. |
23. How do I know if an item is a Heirloom or a (F1) Hybrid?+- If the variety is a heirloom, a Heirloom symbol will be displayed on the product page. Heirloom vegetables are referred to as varieties that are saved and handed down to multiple generations and are at least 50 years old. They are open pollinated varieties and usually cost less than hybrid seeds. Heirloom varieties can cost more if the seeds are not grown commercially and are rare. Heirloom varieties are usually more flavorful than hybrids, so there are more reasons to grow heirlooms than just the seed price. One disadvantage is that most heirloom varieties are not resistant to diseases, while hybrids are grown for their disease resistant characteristics and higher yields.  If the variety is a hybrid, denoted with the (F1) Hybrid symbol, it will be displayed on the product page. If the item does not have a (F1) Hybrid symbol on the product page, then it is an Open Pollinated variety. Hybrid varieties are created by crossing two varieties. They usually are more vigorous plants, have higher yields, and are more disease resistant than open pollinated varieties. Hybrids cost more than open pollinated seeds. The home gardener should be warned that saving seeds from plants grown may not produce the same variety the following year. Most hybrids are sterile and will not produce the same vegetable. It is a tedious task and can take up to 7 years or longer, to make a hybrid stable enough to produce the same vegetable by growing the hybrid plant and sorting out the oddball vegetables each year. |
24. What is a PVP variety?+- A PVP variety is a protected variety issued by the US government to a seed grower. It can only be grown for personal use unless the issue holder of the PVP gives written permission to grow for non-personal use. You would have to contact the PVP issue holder to get permission to grow for non-personal use. |
25. Do you provide non-GMO seed certificates?+-We do not sell any GMO seeds. We do not provide certificates for non-GMA seeds! |
26. How do I know if the seeds are treated or non-treated?+-Treated seeds should be used for planting purposes only! Treated seeds are not intended for human consumption or used to feed pets or livestock.  If the seeds are not treated it will have the following symbol.  If the seeds are treated with Actellic® 5E it will have the following symbol. Actellic® 5E is a seed insecticide treatment that protects corn and grain sorghum from damaging insects that can compromise quality. With Actellic® 5E you retain high quality seeds and grain and helps avoid possible seed loss due to insect infestation. It does not affect the flavor, color, texture, or aroma of corn or grain. The insecticide treatment starts to work immediately after application and continues to prevent insect hatches and migration for up to 18 months.  If the seeds are treated with Apron XL® it will have the following symbol. Apron XL® is a seed fungicide treatment used to help growers maximize their yields by guarding against diseases. It protects plants from damping-off and poor seed germination under cool and wet environmental conditions and is the worldwide standard for Pythium control. It also offers protection against early-season Phytophthora and Downy Mildew.  If the seeds are treated with Azoxystrobin it will have the following symbol. Azoxystrobin is a seed fungicide treatment used for the control of seed and seed-borne diseases. It prevents or cures powdery mildew, downy mildew, rust, and rice blast diseases. It is effective against all 4 major groups of fungi including Ascomycota, Basidiomycota, Deuteromycota, and Oomycota. Studies have shown that Azoxystrobin can increase germination, population, and yield of corn.  If the seeds are treated with Captan® it will have the following symbol. Captan® is a seed fungicide treatment used to help guard against diseases. It helps protect seedlings and plants from certain seed root rots and damping-off diseases. It controls Scab, Black Spot, Botrytis, Anthracnose, Brown Rot, Damping-Off, Root Rot, Leaf Spot, Brown Patch, and Downy Mildew.  If the seeds are treated with Carboxin® it will have the following symbol. Carboxin® is a seed fungicide treatment used to help control smut, rot, and blight on corn. It is used agriculturally to protect seeds from disease by application prior to planting and demonstrates a positive effect on early seedling growth.  If the seeds are treated with Dividend Extreme® it will have the following symbol. Dividend Extreme® is a seed fungicide treatment used to help guard against more than 16 seed borne, soil borne, and fall foliar diseases, including Rhizoctonia, Pythium, and Dwarf Bunt. It helps produce stronger roots and plants. By generating a stronger root system, Dividend Extreme® helps deliver improved seedling germination, better yields, and quality potential.  If the seeds are treated with FarMore® it will have the following symbol. FarMore® is a seed fungicide/insecticide treatment used to help guard against early season diseases and insects. It targets damping-off, decay, and seedling blight that can delay emergence, stunt plant growth, and even cause eventual death of the seed or seedling. It protects against many diseases, including Aspergillus, Fusarium, Helminthosporium, Penicillium, Pythium, Rhizoctonia, and Sclerotinia. It includes Dynasty®, Maxim®, Apron XL®, and Cruiser®.  If the seeds are treated with Fludioxonil it will have the following symbol. Fludioxonil is a seed fungicide/insecticide treatment used to help guard against most major seed diseases, including Seedling Blight, Stem-Base Browning, Snow Mould (Micronectriella nivalis), and Common Bunt. It is effective in preventing insects, such as peach-potato aphids, flea beetles, and cabbage stem flea beetles. It is also used against Fusarium, Rhizoctonia, Alternaria and Botrytis cinerea.  If the seeds are treated with Maxim® it will have the following symbol. Maxim® is a seed fungicide treatment used to help guard against key plant pathogens affecting corn. It is widely used to help guard against most major seed diseases, including Fusarium, Helminthosporium, and Rhizoctonia.  If the seeds are treated with Mefenoxam it will have the following symbol. Mefenoxam is a seed fungicide treatment used to help control damping-off, seed rot, and Downy Mildew. It controls diseases caused by Pythium and Phytophthora.  If the seeds are treated with Metalaxyl it will have the following symbol. Metalaxyl is a seed fungicide treatment used to help control damping-off, seed rot, and Downy Mildew. It controls diseases caused by Pythium and Phytophthora.  If the seeds are treated with Thiram® it will have the following symbol. Thiram® is a seed fungicide treatment used to help control damping-off, seed rot, and Downy Mildew. It controls diseases caused by Pythium and Phytophthora.  If the seeds are treated with Vitavax® it will have the following symbol. Vitavax® is a seed fungicide treatment used to help protect against a wide variety of seed and soil borne diseases. It is used for protection against seed rot and damping-off diseases, including Rhizoctonia, Rhizopus, and Aspergillus that attack germinating seeds and seedlings. It is effective against loose smut, covered smut, common bunt, and other diseases. |
27. Do you sell plants?+-No. We only sell seeds. |
28. Missing Seeds Notification+-All customers must notify us within 7 days of receiving the shipment of any missing items from the order. No exceptions! |
29. Where are We Located?+-Business Location: USA |
30. What are the Terms & Conditions of Sale+- |
